Kitchen hoods warranty


To obtain service under NAUTIKA® warranty, you must present dated proof of original purchase (sales receipt/invoice) with defective unit or part to the merchant from which you purchased this product.

One-year part limited warranty:

For one year from the date of original purchase, your merchant will provide free of charge, non-consumable replacement parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth below, your local merchant will, at his option, either repair or replace any part of the product that proved defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by your local merchant on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. The consumer is responsible for all shipping costs. Consumable parts not covered by this warranty include but are not limited to light bulbs and filters.

Who is covered:

  • This warranty is extended to the original purchaser for products purchased for ordinary home use.
  • This warranty will be voided when:

Product damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, modification, or failure to follow installation instructions. When product is used commercially or other than its intended purpose. Damaged because of improper connec- tion with equipment of other manufacturers. Repaired or modified by anyone other than your merchant’s authorized agents. This limited warranty also does not apply to any product on which the original identifications information has been altered, obliterated or removed, has not been handled or packaged correctly or has been sold as second-hand.

What is not covered:

Consumable parts such as light bulbs and filters. The natural wear of finish, and wear due to improper maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products. Chips, dents or cracks due to abuse, misuse, freight damage, or improper installation. Damage of product caused by accident, fire, floods or act of God. The manufacturer and/or distributor/reseller is not liable for, and does not cover under warranty, any loss of properties or any costs associated with removing, servicing, installing, or determining the source of problems with this product.

This warranty is valid in the country of the original purchase at retail. It is non-transferable and applies only to the original purchaser and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date of original purchase at retail and, no warranties, whether express or implied, shall apply to this product thereafter.

To obtain warranty service, you may contact your local merchant where you purchased this product. Please confirm the terms of their policies prior to contacting. Typically, you must include product identification information, including model number and serial number with a detailed description of the problem you are experiencing. You must also include proof of the date of the original retail purchase as evidence that the product is within the applicable warranty period.


Damages caused during transit are not covered under our warranty. Please contact your merchant to file an insurance claim.

Please inspect contents of package(s) carefully upon receiving! We must be notified of any damages and/or missing parts within five (5) days upon your receipt of package(s). Claims will not be accepted after five (5) days.
NOTE: Items were thoroughly tested and carefully packed in our factory before shipping.

Products must be returned in good working condition with ALL original parts and documentation packed in ALL original cartons, fillers and shipping cartons.

Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found after installation and not affecting hood performance is not covered under our warranty for returns or exchanges. Service visits not covered under warranty will carry a service charge.

Before installation:Return for exchange or refund (please see above for acceptable returns).

After installation: NO exchange or refund.

The information contained in this document is subject to change without notice. Please contact NAUTIKA® for more information.